FAQs
Last updated: November 11, 2026
Can I order as a guest?
An account is not required where guest checkout is offered. If you create an account, keep its sign-in details secure.
Which cards or wallets are accepted?
Use the payment options displayed at checkout. Availability depends on your location and the payment services enabled for the store; icons alone are not a guarantee of availability.
How are payments protected?
Checkout is provided through Shopify and the payment providers presented there. Do not email full card numbers, passwords or verification codes.
What currency will I pay in?
The charge currency and total are shown at checkout. Your bank or wallet provider may apply exchange rates and additional conversion fees.
How should I enter a delivery address?
Use a complete street address, any unit number, city, region and postcode. Review the address before paying.
Can I edit my address or cancel an order?
Email support@gresolin.com promptly. We will check fulfillment status. No fixed window is guaranteed, and the return process may apply once an order cannot be stopped.
How long does delivery take?
The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days. Business days exclude weekends and relevant holidays. Delivery dates are estimates.
Where will I find tracking?
Available tracking information is sent after dispatch. Carrier updates may take time, and separate parcels may have separate tracking.
What if my goods are wrong, damaged or incomplete?
Contact support@gresolin.com with your order number and a description. Photos help when available. Keep packaging while we investigate.
What are the return and refund rules?
Request an eligible voluntary return within 30 days of delivery. Obtain authorization before posting. Change-of-mind return postage is paid by the customer; no restocking fee applies. We aim to assess received returns within 5 business days and initiate approved refunds within 10 business days. Bank posting time varies. Read Return & Refund Policy for conditions, exceptions and mandatory rights.
How do I ask another question?
Email support@gresolin.com with the relevant order number and a short explanation.